Terms of delivery and payment
We deliver worldwide.
Delivery time within Germany is 10-15 business days from payment, unless otherwise stated for individual products.
For shipments within the EU, the delivery time increases by another 2-9 business days, depending on the destination country. Shipments
We deliver Kokoro Berlin products free of charge within Germany. Products from our collaboration kj.atelier we charge 5,50EUR for shipping in Germany. For foreign countries, the delivery costs are generally 10EUR.
For deliveries abroad, customs duties, taxes and fees may apply, which are not included in the total price shown.
We accept all major credit cards (Visa, MasterCard) as well as PayPal.
Refund in case of return:
It may take 3-4 business days for your return package to reach us.
When the returned merchandise reaches us in its original condition, we will immediately begin processing the refund. It may take 2-3 days for the amount to be posted to your account.